Frequently Asked Questions

Here you’ll find the answers to some very important questions… if you can’t find any answers here please feel free to contact me!

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Do you take custom orders?

Absolutely! I love bringing your ideas to life. Head to the Custom Work page for pricing, turnaround times, and how to request something magical.

 How long will my order take?

It depends what you’re ordering!

Custom art prints: 1–2 weeks

Embroidery hoops: 2–4 weeks

Hoodies: 3–5 weeks

Ready-made items ship within 3–5 working days.

If you need something for a specific date, let me know and I’ll do my best to work some time-bending magic!

Do you ship internationally?

Right now, I’m UK-based and only shipping within the UK — but international may be coming soon! Drop me a message if you’re outside the UK and I’ll see what I can do.

Is the embroidery done by machine?

Nope! Every stitch is done by hand, not by machine. That’s what makes it so special (and why it takes a little longer). You’re getting something totally unique and lovingly made.

Can I request something totally weird and wonderful?

YES PLEASE. I live for the strange commissions — magical pets, gothic toads, a guinea pig in a wizard hat? Let’s go. Just pop it in your request and I’ll let you know if it’s possible! ~ I’ve not come across anything impossible just yet…

Do I pay upfront?

For most custom work, I ask for a 50% non-refundable deposit to secure your spot, with the final payment due before shipping. For smaller custom items under £30, and ready to ship items, full payment is required upfront.

What’s the best way to care for embroidery/hoodies?

• Turn inside out before washing

• Cold wash (30°C or lower)

• Air dry (no tumble dryers!)

• Love it like it’s your pet

Who’s behind The Illustrated Gifter?

Hi, that’s me — Ava! I’m an illustrator, embroidery-lover, and chaotic cat mum making colourful, custom magic from my home studio (read: corner of the living room). You can meet the whole gang on Instagram @theillustratedgifter 🐾